Orders will generally be processed within two to five (2-5) business days. Weekends and Holidays are not business days. Items out of stock or on back order may require a slight wait but we will notify you if this occurs.
You will receive an email from Dirt Alliance with a delivery confirmation number, indicating that your order has been shipped. Orders shipping via USPS and should arrive within three (3) to seven (7) days depending on your location. If you haven't received your order within 15 days of shipping, please email us with your name, account email address, transaction number, and we will do our best to track down your order.
UPS Express Saver Paks will arrive in 2-4 days after shipment. These packages are tracked all the way to your doorstep. Currently, we offer this option to Australia, Belgium, Canada, Denmark, France, Germany, Japan, Netherlands, Singapore, Sweden, and the United Kingdom.
It is the customers responsibility to pay additional and applicable customs, duties, or Vat charges. Please note that some European countries charge a customs handling fee. Our courier does not include this in their price.
First class international USPS orders can take up to 8 weeks to arrive at their destination. International orders may have customs charges attached depending on the country that they are imported to. Please be advised that we do not oversee these charges nor can we quote them during the checkout process.
We offer full tracking on first class packages to the following countries:
Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, and Switzerland.
All other countries have limited tracking. Packages will be tracked until they are transferred to the postal service of the receiving country.
Dirt Alliance is not liable for any First Class International shipment that may be lost in transit.
Once you have spoke to a DA representative, re-package the merchandise with your original invoice. Please write the RA# on your package as well as the invoice. We will then send you a new item or refund your account for the cost of the item.
Any further questions contact firstname.lastname@example.org.